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Refund Policy

1. Refund Eligibility

Eligible Services

Refunds are available for:

• Premium India journaling courses and masterclasses
• One-on-one coaching sessions (if cancelled 48+ hours in advance)
• Digital products and templates
• Subscription services (prorated refunds available)
• Group coaching programs (within the first 14 days)

Non-Eligible Services

Refunds are not available for:

• Free resources and templates
• Completed coaching sessions
• Services used beyond the refund period
• Third-party services or products
• Customized or personalized materials after delivery

2. Refund Timeframes

Service Type	Refund Period	Refund Amount
Digital Courses & Products	30 days	100%
Monthly Subscriptions	15 days	Prorated
Annual Subscriptions	30 days	Prorated
Coaching Sessions	48 hours before session	100%
Group Programs	14 days	100% minus completed modules

3. Conditions for Refunds

Usage Limitations

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Provide a valid reason for the refund request
• Have used less than 30% of the digital content (where applicable)
• Return or delete any downloaded materials
• Not have violated our Terms of Service

Good Faith Requirement

Refund requests must be made in good faith. We reserve the right to deny refunds for:

• Abuse of the refund policy
• Requests made solely to access free content
• Multiple refund requests from the same user
• Evidence of content sharing or piracy

4. How to Request a Refund

Step-by-Step Process

1. Contact Support: Email refunds@indiajourney.com
2. Provide Information: Include your order number, purchase date, and reason for refund
3. Wait for Response: We'll respond within 48 hours (business days)
4. Follow Instructions: Complete any required steps (e.g., deleting content)
5. Receive Refund: Refunds are processed within 5-10 business days

Required Information

When requesting a refund, please provide:

• Full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Detailed reason for refund request
• Screenshots or evidence if relevant

5. Processing and Payment

Processing Time

• Review: 1-2 business days
• Approval: 1 business day
• Refund Processing: 5-10 business days
• Bank Processing: Additional 3-5 business days (varies by bank)

Payment Method

Refunds are processed to the original payment method:

• Credit/Debit Cards: Refunded to the same card
• PayPal: Refunded to PayPal account
• Bank Transfer: May require additional verification
• Digital Wallets: Refunded to the original wallet

6. Partial Refunds

Partial refunds may apply in these situations:

• Subscription Services: Prorated based on unused time
• Multi-Module Courses: Refund based on unused modules
• Group Programs: Minus the value of completed sessions
• Bundle Products: Individual item values deducted

7. Cancellation Policy

Subscription Cancellations

• Cancel anytime through your account settings
• Access continues until the end of the billing period
• No automatic renewal after cancellation
• Refund eligibility based on usage and timeframe

Coaching Session Cancellations

• 48+ hours notice: Full refund or rescheduling
• 24-48 hours notice: 50% refund or rescheduling
• Less than 24 hours: No refund (emergency exceptions considered)

8. Special Circumstances

Technical Issues

If you experience technical problems preventing service use:

• Contact support immediately
• Allow us 72 hours to resolve the issue
• Full refund available if issue cannot be resolved
• Refund period may be extended due to technical delays

Medical or Emergency Situations

We understand that emergencies happen. Contact us for:

• Medical emergencies affecting travel or participation
• Family emergencies
• Natural disasters or travel restrictions
• Other extraordinary circumstances

9. Dispute Resolution

If you're unsatisfied with our refund decision:

1. Request escalation to our Customer Success Manager
2. Provide additional context or evidence
3. Allow 5-7 business days for review
4. If still unsatisfied, contact your payment provider

10. Contact Information

For refund requests or questions:

• Refund Requests: refunds@indiajourney.com
• General Support: support@indiajourney.com
• Phone: +91-22-1234-5678 (India Standard Time, 9 AM - 6 PM, Mon-Fri)
• Address: IndiaJourney Customer Service, 123 Digital Avenue, Mumbai, Maharashtra 400001, India